FAQ
Frequently asked questions about Possible Scripts
Find answers to the most commonly asked questions about our scripts and services.
Purchasing
How do I receive my purchase?
After completing your purchase on our store, you'll receive:
- Instant access via your Tebex account
- Email confirmation with purchase details
- Discord role if you link your accounts
Can I get a refund?
Due to the digital nature of our products, we generally don't offer refunds once you've accessed the files. However, we're committed to making sure every purchase works for you:
- Contact support if you're having issues
- We'll help troubleshoot and fix problems
- Refunds may be considered for exceptional circumstances
Do you offer discounts?
Yes! We offer:
- Bundle discounts - Save when buying multiple scripts
- Seasonal sales - Follow our Discord for announcements
- Creator codes - Support content creators and save
Technical
What frameworks do you support?
We support:
- QBCore - Full support
- QBox - Full support
- ESX - Most scripts
Check individual product pages for specific compatibility.
How do I update scripts?
- Download the latest version from Tebex
- Back up your current config
- Replace files (keep your config)
- Check the changelog for config changes
- Restart the resource
Are updates free?
Yes! All updates for scripts you've purchased are free forever.
Can I modify the scripts?
Yes, you can modify scripts for your server. However:
- Don't redistribute modified versions
- Don't remove license checks
- Breaking changes may not be supported
How many servers can I use it on?
Each purchase is licensed for one server. Contact us for multi-server licensing.
Support
How do I get support?
- Discord - Fastest response, use #support channel
- Documentation - Check these docs first
- Email - For account/billing issues
What's your support response time?
- Discord: Usually within a few hours
- Email: 24-48 hours
Support is available during normal business hours (GMT).
My script isn't working, what do I do?
- Check the Troubleshooting guide
- Verify all dependencies are installed
- Check server console for errors
- Ask in Discord with:
- Error messages
- Server info (framework, version)
- What you've tried
Account
How do I access my purchases?
- Go to Tebex
- Click "Login" and use the same email as purchase
- Access "My Account" → "Purchases"
I didn't receive my purchase
- Check your spam folder
- Verify the email address
- Log into Tebex with purchase email
- Contact support if issues persist
Can I transfer my license?
Licenses are non-transferable. If you're selling your server, contact us to discuss options.
General
Do you take custom orders?
We occasionally take custom development projects. Contact us via Discord DM with:
- Project description
- Timeline requirements
- Budget range
Can I resell your scripts?
No. Our scripts are for personal server use only and cannot be resold or redistributed.
How often do you release new scripts?
We release new scripts regularly based on community feedback and demand. Follow our Discord for announcements!
Can I suggest features?
Absolutely! Use the #suggestions channel in Discord. Popular suggestions often make it into updates.
Still have questions? Join our Discord and ask in #support!
